Returns & Exchanges
At Aqara Australia, we want you to be completely satisfied with your smart home purchase. If your device is faulty or doesn't meet your needs, we offer a straightforward return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging including all cables, manuals, and accessories to ensure a full refund or exchange.
Ship the Item
Affix the provided shipping label and drop off the package at any Australia Post location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing